Shipping Policy
Thank you for shopping from PREMO
Order Processing
- Orders are processed within 3-5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- PRE-ORDER orders are processed within 10-15 business days (pre-order orders must be paid).
Shipping Time
- Cairo & Giza: 1–3 business days
- Other Governorates: 2–5 business days
Please note that delivery times are estimates and may vary during sales, holidays, or due to courier delays.
Shipping Fees
- Shipping fees are calculated at checkout.
- Free shipping may be offered during promotions or on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with your tracking details.
Delivery Issues
Please make sure your shipping address and phone number are correct. We are not responsible for delays caused by incorrect customer information.
Lost or Damaged Packages
If your package arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date, and we will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us through our social media pages or customer support.